The services provided and the respective responsibilities and liabilities are outlined and governed by these TERMS AND CONDITIONS.

The online submission of the booking request form or via email shall be deemed to constitute the acceptance of the Terms and Conditions and Payment Methods by the Client and shall be an undertaking that he has the authority to act for and on behalf of the persons named on the Reservation Form for the travel and tour services. For purposes of these Terms and Conditions, “Client” hereby referred to the named persons in the Reservation Form including any travelling companions.

All general and collateral agreements or special requests of the client must be recorded in a written form and are deemed to be officially agreed upon only after their being included in the booking confirmation and client invoice.

For all telegraphic transfers, all local & overseas bank charges are to be borne by client/sender. Please select “OUR” option in your bank application form which means you pay all transfer charges and we will receive your payment in full.

We accept the following currency; Ringgit Malaysia (MYR). The conversion rate is based on a standard business rate determined by Perfect Holidays. Please bank-in or TT to our appointed company bank account(s) and email us the bank-in (TT) slip for our reference. Credit card payments (VISA or MASTERCARD only) can be processed via a secured payment web link sent to your email address.

Payment via bank-in/telegraphic transfer to our Malaysian bank account in Malaysian Ringgit (MYR). Online or physical card payment via VISA/MASTERCARD credit card in Malaysian Ringgit (MYR) only. Convenience fee applies.

Full 100% full payment is required for immediate confirmation of the booking and admission to the tour. Reservation for accommodation/tours / all other bookings can only be held for 3-5 working days (unless otherwise stated) from the date of issue of client invoice.

1. All tours are required to have a minimum of two (2) persons to go. The price rates shown are based on the Malaysian Ringgit.
2. Cancellation and refund policies apply in case of inclement weather and unforeseen circumstances. Refunds are limited to the following:
   1. Bad weather conditions.
   2. Unforeseen circumstances (eg. Padas Train canceled, Landslide, Politicians events and etc).
   3. Physical discomfort (must be certified by a doctor).
3. The price shown above is for City Area hotels only. Outskirt hotels will be charged an additional fee per person (for example: Shangri-La Rasa Ria Resort / Nexus Karambunai).
4. Our transportation is based on Seat–In–Coach (SIC) basis. Guests are advised to wait at the designated place before the designated departure time.
5. Our transportation will stay at the designated location for 5 minutes only. The company reserves the right to deem any guest shows up later than 5 minutes as forfeiting the booking by default.
6. No refunds will be entertained for the booking deemed as forfeited.
7. The price shown is only valid from 01 September 2023 – 31 December 2023.
8. A surcharge will be applied during the Chinese New Year Period.
9. Strictly no change of Tour Date or cancellation. Otherwise, the guest agrees to forfeit any Booking Deposit made by default.
10. Booking made when the Client is in Sabah requires the Client to pay in full for all Tours for all date(s).
11. The booking deposit is not refundable.
12. Full 100%  payment will be required upon booking/reservation confirmation.
13. Perfect Holidays reserves the right to amend any detail or pricing with or without prior notice.

• 2in1 Cruise + Island Day Trip tour days are on Mondays, Wednesdays, Fridays, and Sundays, from 10:00 a.m. until 3:00 p.m.
• Sunset Party Cruise tour days are on Mondays, Wednesdays, Fridays, and Sundays, from 5:00 p.m. until 8:00 p.m.

100% full payment is required to secure climb slots / accommodation and admission to the tour. Reservation for Mount Kinabalu Climb package can only be held for 2-3 days (unless otherwise stated) from the date of issue of client invoice.

Failure to comply to payment due dates may result in an automatic cancellation of your reservation and the release of your climb slots / accommodation / tours / all other bookings to others in the queue system without prior notice. All bookings are subject to availability at the time of booking.

Amendment to non-Ferrata climb-related bookings after payment is made will be charged at a minimum of MYR50 per service amendment per person, in addition to any charges as levied by the airlines, hotels, climb operators or service providers concerned. Amendment to Via Ferrata climb-related bookings after payment is made requires valid proof (eg. medical letter, Covid test result, flight cancellation) and will be charged at a minimum of MYR150 per service amendment per person.

A transfer to another package less than 30 days prior to departure does not constitute an amendment but entails the cancellation of the original booking and is subject to the appropriate cancellation fees stated in the clause of “Cancellation Policy”.

* Subject to the approvals by the mountain authorities/accommodation and permit providers

In the event of cancellation of a booking by the Client, a written notice must be provided. The following cancellation charges must be borne by the Client and the traveling companions as follows:

For tour products or individual components supplied by 3rd parties, e.g. Air Tickets, Hotel/Lodge Bookings, etc, cancellation fees under the terms and conditions of the respective 3rd parties shall apply plus a minimum handling charge of MYR50 per service per person.

The times mentioned above are in accordance with Kuala Lumpur, Malaysia timezone GMT +8.

There would be no refunds for cancellation after the tour has commenced or for any unused tour services including but not limited to transfer, meals & accommodation, sightseeing or any other services not utilized.

Confirmed Bookings are non-refundable / forfeited (0% refund).

Perfect Holidays will endeavor to meet your special requests on meals, dietary requirements, private, heated or adjoining rooms, coach seating arrangements and so on, please inform the reservations department during booking. However, such requests are strictly subject to confirmation and availability.

On our adventure tours which include Mount Kinabalu Expedition, the location is in areas where it is less accessible and the events that may occur in such places are less predictable. There will be elements of uncertainty as we are visiting places where the political, cultural and geographical attributes present certain risks, dangers and physical challenges greater than those present in our daily lives. Perfect Holidays put every effort to ensure comfortable travelling of the Client, but the Company seeks mutual understanding that certain parts of the destinations will not have the same facilities, emergency, healthcare and safety services of the same quality level as what the Client may be accustomed to in their own country. Road travel may be uncomfortable or even unreliable at times. Client may possibly encounter power failure, insufficient water and limited food selection in remote areas. It is a fundamental condition that the Client acknowledges that all adventure tours require some flexibility and the most meticulously planned arrangement can go wrong. The day to day itinerary is an indication of what the group should accomplish, but not a contractual obligation. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness or mechanical breakdown, flight or rail cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and other unpredictable or unforeseeable circumstances. Therefore, the Company will make the necessary changes in view of the safety and best interest of the Client. These amendments may be made with or without the consultation of the Client. Nonetheless, the Company will do everything within our control to minimize the effects of the enforced changes. The Company, however, cannot be held responsible for the results of these changes, regardless of how they were caused.

Items not included in the price are generally described in the itinerary and include without limitation: airfares and airport taxes of any nature, both domestic and international; excess baggage charges as imposed by airlines; forwarding of baggage and purchases; passport and visa cost; camera charges; emergency evacuation charges, medical charges for inoculations; room service; all items of personal nature such as medicine, laundry, postage, beverages, photography charges and other personal effects and belongings like clothing, camera; meals not included in itinerary; alcoholic drinks; and telephone/cable/fax/internet charges; baggage, trip cancellation and personal insurance; souvenirs and gratuities to or tips for tour guides, tour leaders, drivers, hotel porters, etc.

For airport transfer, please provide the arrival/departure flight details at the time of reservation. Transfer arrangements will not be provided for bookings with missing or inaccurate arrival/departure information and there will be no refund for unused services. Our driver or representative will greet and meet you at the Airport arrival hall (unless otherwise advised) with a placard bearing your good name. Should you be unable to locate our representative or the appointed meeting place, please call the relevant telephone number stated on the voucher before making alternative arrangement. For all land transfers, the ground operator will make the arrangement in advance. Should you need to change the pickup time, please ensure the ground operator is informed at least 24 hours prior to your departure. The change request is subject to seat availability.

Unless otherwise specified, tours are conducted in English and provided in air-conditioned tourist coach, minibus or van depending on group size. Mandarin/Malay/Foreign Language speaking guides are available on request. Perfect Holidays shall not be responsible or liable for articles left behind or lost in the vehicles. Pickup times from hotels are approximate and may be subject to traffic conditions. Should the transport be delayed, please call the relevant telephone number as stated on the voucher before making alternative arrangements. Perfect Holidays reserves the right to alter routes, timetables, itineraries and accommodation reserved at short or no notice should conditions beyond our control render it necessary. Should the customers decide not to accept the alternatives, full refund of the amount paid by the customer will be made without further obligation or liability.

All passports and visas must be valid for at least six (6) months from the date of entry into the country destination. It is Client’s sole responsibility to ensure their proper travel documents. Perfect Holidays will not be liable for any expenses, reimbursements or refund of any tour fare in the event that the Client is refused entry by immigration authorities into the country of destination for any reason whatsoever.

Client is strongly advised to purchase a comprehensive personal travel insurance policy for the duration of the trip; to cover against Personal Accident, Loss of baggage, Delays, Unexpected alterations to travel arrangements, Cancellation, Act of God, Emergency Medical Evacuation, Infectious diseases, Epidemics, Terrorism etc. Clients must generally be in good health in order to enjoy the tour. It is recommended that all climbers should have themselves medically checked before attempting any mountain climb. It is vital that climbers with pre-existing medical problems or conditions make these known to Perfect Holidays. It is also important that climbers consult their doctors for vaccination and other medical requirements before the trip.

Perfect Holidays shall be exempted from liability for loss, injury or damage to property or personal accidents, delays irregularities or the occurrence beyond our control. Every person participating in any tour organized by Perfect Holidays shall be regarded as carrying his/her own risk with respect to loss or injury to person or property.

Perfect Holidays shall not be liable where the contract is affected by ‘force majeure’. In the context of these terms and conditions, ‘force majeure’ is any event that is beyond the reasonable control of the Company or which are unavoidable by the exercise of due diligence on the Company’s part including but not limited to war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, nuclear disaster, adverse weather, government action or technical problems with transportation.

It is possible that due to inclement weather or any other unforeseen circumstances that itinerary or routing could be changed. Arrangements of the similar standard will be substituted, should it occur. However no refunds will be available. Perfect Holidays reserves the right to make changes to travel arrangements at any time without compensation. All prices quoted in the website are correct at the time of publication and are subject to change without notice in the event of unforeseen circumstances such as currency fluctuations, increase in transport costs, hotel rates, government tax etc.

Perfect Holidays will safeguard, according to strict standards of security and confidentiality, any information on the Client. The Company limits collection and use of client’s personal particulars/information to the minimum; and for the purpose of completing the transaction as well as facilitating smooth delivery of services. And every effort shall be made to ensure the integrity of the client’s personal particulars and confidential information entrusted to the Company are not compromised. Perfect Holidays also undertakes not to divulge the client’s personal information to any unauthorized third party without prior consent. We shall only use these data to deliver marketing materials related to The Company’s services.

Any comments regarding complaint/claims should be lodged in writing with supporting documentation to the Company within 7 days from date of return.

The contents displayed in this Site (www.PerfectHolidaysBorneo.com) can be changed without prior notice and can happen before or in the midst of your tour. We make every effort to ensure all the information displayed is accurate, but Perfect Holidays cannot accept responsibility regarding the inaccuracy of the statements made.

All prices stated in this Site are correct at the time of upload and placement; however prices are subject to changes, availability and payment received. Deals and promotions are limited time offer and subject to price changes, availability and full payment. If the prices are increased, you will be advised to either adjust your payments or cancel your bookings if payment has not been received by the due date. Always check with Perfect Holidays for more info and details. Payment and cancellation terms & conditions apply for all bookings.

This Site is provided for your personal, non-commercial use. You may not copy, reproduce, republish, frame, post, upload, distribute, transmit or modify in any way all or any part of the material contained on this Site unless expressly authorized in writing by Perfect Holidays or under any applicable statute. You must not transmit or attempt to transmit any data, code or other material of any kind to this Site that contains a virus or other harmful component.

Perfect Holidays does not warrant that access to this site will be uninterrupted, or that the services offered on the site will be error-free. We reserve the right to change or discontinue or improve any features on this Site.

You acknowledge that the inclusion of links in this website is not intended as an endorsement or recommendation of the linked site or the content of such sites, and Perfect Holidays accepts no liability for loss of any kind arising from the information on any linked site. You should read carefully the privacy policy and terms and conditions that appear on any site linked to PerfectHolidaysBorneo.com website as Perfect Holidays is not responsible for any practices on linked sites.

To the fullest extent permitted by law, Perfect Holidays disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by you using this Site, or relying on anything contained in or omitted from this Site.

No part of this website may be reproduced, reused, re-transmitted, adapted, published, broadcast or distributed for any commercial purpose whatsoever without Perfect Holidays’ prior written permission.

The Site and all information are provided on an as-is basis without any warranties of any kind. Perfect Holidays disclaims all warranties. The Trade Practices Act and all corresponding state and territory legislation implies and prohibits the exclusions, restriction, and modification of such terms. Except as provided in these terms, all warranties express or implied in any way are excluded. In any event, any liability under any implied warranty is limited to providing you with the goods or service.

Perfect Holidays will take reasonable steps to protect the information on this Site from illegal, harmful or inappropriate use, modification or alteration. To the fullest extent permitted by law, Perfect Holidays disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by you as a result of any illegal, harmful or inappropriate use, modification or alteration of this Site.

The information on this Site is provided in good faith, but you should not rely on it without making your own independent assessment of it. Perfect Holidays gives no warranty as to the accuracy, currency, reliability or completeness of any information contained on this Site. The illustrations available on this Site are merely intended for setting the mood for various tours and are not geared to express actual views or opinions.

Perfect Holidays may, without prior notice, amend or modify this disclaimer by posting the revised disclaimer to this Site.

The information on this Site and the terms and conditions have been prepared in accordance with Malaysia law. If you are residing in or accessing this Site from a country other than Malaysia (‘the User Country’) the information and the terms and conditions may not satisfy the laws of the User Country. Should the information and the terms and conditions not satisfy the laws of the User Country, this Site is not intended for your use, and you are not entitled to rely on the information. If you do so, you agree to indemnify Perfect Holidays for any loss or damage, which may be incurred by Perfect Holidays as a consequence.